Analysis of the impact of innovation management in savings and credit cooperatives in Ecuador
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Abstract
The study analyzes innovation management in savings and credit cooperatives (COACs) in Ecuador, focusing on a descriptive case study of one of the most representative institutions in the sector (COAC S1). The research, developed using an exploratory method over six months, employs interviews with the general manager and observations of department heads, using variables from the ACTI survey. The results reveal that COAC S1, despite its prominent position in the market, has limited innovation management. Only two new products and incremental improvements in existing processes were identified, with investments mainly focused on the IT department. The research shows that the main barriers to innovation include the scarce technological development at the country level, limitations in external financing and the lack of an innovative cooperative ecosystem. The study concludes that it is necessary to strengthen innovation policies, establish strategic alliances with various actors and improve regulatory frameworks to promote innovation in the Ecuadorian financial cooperative sector.
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María Fernanda Zumba-Zúñiga, Universidad Técnica Particular de Loja - Ecuador
PhD in Economic Analysis and Business Strategy, University of Coruña, Spain. Master’s in management and social development - Universidad Técnica Particular de Loja. Diploma in Financial Management - Universidad Técnica Particular de Loja. Business Administration Engineer - Universidad Técnica Particular de Loja. Member of the "Quality, Innovation and Organizational Efficiency" Research Group of the Department of Business Sciences - UTPL, Professor of Higher Education at the undergraduate and postgraduate levels since 2007. Research lines developed: innovation, management and human resources. Author of several publications indexed by Scopus.
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